Public BETA Opportunity - Candidates to replace our Trouble Ticket System
As we begin to evaluate and test candidate products for a new Ticketing System Solution, we'd like to get your feedback on some of the solutions we're considering.
As such, we're presenting our first candidate for "Public BETA Testing."
The system is located at http://cqnet.freshdesk.com/ ... Please take advantage of this opportunity to have a voice in the future of the Self Service Options provided by ComputerQueen.Net.
Please Note: Actual Support Requests should still be submitted in the Old Ticketing System, located inside the secure area of ComputerQueen.Net.
Once you've placed a test incident (or a few) and explored the current Candidate for review, please let me know what you think! Email email@example.com with your feedback.
And if we can get some engagement from the user community to test these systems, we will have more opportunities to test,\ as we may be reviewing different solution packages before making a final decision.
Kevin M. Harrington MCDST
Owner / System Administrator